THE DETAILS, ANSWERED.

A confirmed reservation identifies one vehicle, with its own specification, colour and rental requirements. If that vehicle becomes unavailable, the concierge discusses alternatives with you. A different car is never substituted without your agreement.

Open the trip in your account and send an extension request. Availability, any revised price and the new return time must be confirmed before you keep the car longer.

Where enabled, eligible reservations follow the online confirmation flow. Driver checks, accepted terms and payment conditions still apply. Request to Book requires a separate availability confirmation.

Each vehicle page lists passenger seats and indicative luggage capacity. Share the number and size of your bags with the concierge if space is important.

The concierge discusses the situation and available alternatives with you. A replacement must be agreed; selecting a car does not authorize an automatic substitution.

Faro Airport is part of the initial Algarve delivery area. Share your flight number and arrival time, then confirm the meeting point and delivery quote before travel. Service availability follows the market status shown on this site.

Choose an available location for a dated delivery quote. Hotel, villa and airport arrangements are confirmed before handover.

Contact the concierge with the updated arrival time as soon as possible. Meeting arrangements depend on staffing and vehicle availability; any additional charge must be agreed.

Lisbon and Cascais are planned markets. Online reservations are not enabled there. Send your itinerary to the concierge for a discussion.

A separate authorization, not part of the daily rate. Release timing depends on the inspection, agreed terms and your card provider. The exact amount is shown on the vehicle page.

The return condition record and any outstanding items are reviewed first. The agreed terms determine release; your bank or card provider determines when the available balance updates.

Accepted cards are confirmed before any payment is requested.

The quote separates rental, delivery, service fees and taxes. Any requested extras or protection must be agreed before payment.

Ask for the applicable cover, exclusions and excess before booking. A request does not establish insurance cover.

Make sure everyone is safe, document the incident and contact the concierge promptly. Follow the agreed incident procedure. Responsibility, excess and any deposit capture depend on the applicable agreement and cover.

Minimum age and the number of years you must have held a full licence are vehicle-specific. Both are displayed with the selected car and checked before a live handover.

Request an additional driver before pickup. Each driver requires approval; any fee must be agreed in advance.

Confirm your intended route before booking. Travel into Spain or any other country requires explicit authorization.

Included kilometres and the additional kilometre rate are shown on each vehicle. Discuss a longer itinerary before confirming your dates.

Illustrative estimate only. Actual earnings depend on demand, pricing, seasonality, insurance, availability and vehicle condition.

Drivers must meet the vehicle’s eligibility rules and complete required checks before live handover. You can review booking and inspection records in your owner account.

Yes. Use your owner calendar to block unbooked dates. A new block cannot displace an existing confirmed booking.

The base, weekend and minimum rates can be managed in your owner account within agreed limits. Full Service pricing responsibilities are set out in the management agreement.

Pickup and return condition records support incident review. Report damage promptly through the trip. The agreement and applicable protection determine liability and any payout adjustment.

Insurance eligibility is reviewed before approval. The owner and operator must agree the permitted rental use and applicable cover before any live rental begins.

Payout timing and deductions are agreed before your vehicle goes live. Your account shows rental earnings and the provider’s payout status separately.

Ask the team to unpublish the listing. Existing bookings and obligations must be resolved before the vehicle leaves the programme.

Availability expectations depend on the management plan and individual vehicle agreement. Discuss the days you want to retain before applying.

Yes, companies and professional fleets can apply. Each vehicle needs its own specification, documents, condition review and photography approval.

Applications are expressions of interest. Membership is not active and no fee is collected. Benefits, eligibility and terms will be confirmed individually before you join.

The team reviews your travel preferences and can contact you about eligibility and programme details. An application does not charge a fee or create a membership.

Request the cancellation schedule for your dates before committing to a rental.

A confirmed trip is a commitment. Contact the operations team promptly if a vehicle cannot be supplied so the renter can be informed and any options handled under the agreed terms.

Stop safely when necessary and contact the concierge using your trip details. Do not continue driving an unsafe vehicle. Assistance and replacement options depend on the situation and agreed service arrangements.

Use the contact page for the configured phone and email, or send a private request from your account. No response time is promised unless included in your agreement.