The 1% / Client information
Cancellation and refunds.
Understand your transaction terms before making a commitment.
Before you pay
Review the cancellation terms, reservation duration, deposit amount and refundability stated in your transaction documents. These terms are presented before payment and form part of your agreement.
Requesting a cancellation
Contact the1@alcino.tech or your private client advisor. Include enough information to identify the acquisition. Your advisor will review the request against the signed agreement and applicable law.
Refund handling
Where a refund is due, it is processed through the authorized payment or escrow provider under the applicable agreement. Your account reflects confirmation received from that provider. Processing times depend on the provider and payment method.
Statutory rights
Nothing in these terms limits rights that cannot be excluded under applicable law.